ServiceNow Solutions

IT Service Management (ITSM)

IT Operations Management (ITOM)

IT Operations Management (ITOM)

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ServiceNow® addresses the challenges of overly complex legacy systems and enables the digital transformation of the enterprise.


Highlights of ITSM:

  • Incident Management
  • Problem Management
  • Change and Release Management
  • Request Management
  • Virtual Agent
  • Predictive Intelligence
  • Asset and Cost Management
  • Performance Analytics
  • Dashboards and Reports

IT Operations Management (ITOM)

IT Operations Management (ITOM)

IT Operations Management (ITOM)

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ServiceNow® IT Operations Management (ITOM) delivers a comprehensive and integrated set of capabilities that enables IT to serve its customers at lightspeed. ServiceNow® Platform delivers the intelligence that enables businesses to identify service degradations and outages, understand and resolve issues, automate problem remediation, and optimize cloud expenditure at lightspeed. 


Highlights of ITOM:

  • Discovery
  • Service Mapping
  • ITOM Visibility
  • ITOM Health
  • Event Management

IT Business Management

Security Operations (SecOps)

Security Operations (SecOps)

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 ServiceNow® IT Business Management (ITBM) helps organizations gain visibility into portfolio investments and business strategies for better outcomes. It allows you to track progress in real time to see exactly how funds are spent and the value of the work being delivered. 


Highlights of ITBM:

  • Performance Analytics
  • Demand Management
  • Resource Management
  • Innovation Management

Security Operations (SecOps)

Security Operations (SecOps)

Security Operations (SecOps)

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Are your customers raving about you on social media? Share their great  Security tools provide real-time operational intelligence, enabling organizations to visualize data and convert it into actionable remediation tasks. ServiceNow® integrates intelligence into security operations to automate incident response and helps to reduce the potential human error. 


Highlights of SecOps:

  • Security Incident Response
  • Vulnerability Response
  • Configuration Compliance
  • Threat Intelligence